Refund Policy

Last updated: October 2, 2026

This Refund Policy describes how returns, refunds, and related requests work for purchases from Regenex / E&G Sales LLC ("Regenex," "we," "us," or "our") at shopregenexco.com (the "Site"). It applies to our dietary supplements, gummies, and related products sold direct-to-consumer on the Site.

Overview

We have a 30-day return / money-back policy. You have 30 days after receiving your item to request a return or refund. For eligible orders shipping into the European Union, you also have a 14-day cooling-off right as described below. Please keep your order confirmation or other proof of purchase.

SHIPPING OVERVIEW

Where your order ships from

All Regenex orders ship from our overseas warehouse. We do not operate a U.S. warehouse for these products. Estimated total delivery is typically 7–15 business days from the order date for most destinations offered at checkout.

Every order includes tracking when provided by the carrier, sent to your email at dispatch. For carriers, cut-off times, and shipping rates (including Priority $4.95 and Express Tracked + Insurance $6.97 for US/UK/AU/CA where offered), see our Shipping Policy, which governs all delivery estimates.

International customers are responsible for all customs duties, taxes, and fees charged by their respective country upon delivery.

LOST, MISSING, OR DELAYED PACKAGES

If your tracking shows no movement for an extended period or your package appears lost, contact us at support@shopregenexco.com. We will open an investigation with the carrier and, if the package is confirmed lost in transit, we will reship your order or issue a refund. Please provide accurate shipping information at checkout — we are unable to take responsibility for packages delivered to an incorrectly entered address.

DAMAGED, INCOMPLETE, OR INCORRECT ORDERS

Please inspect your order upon receipt. If your order arrives damaged, incomplete, defective, or incorrect, contact us at support@shopregenexco.com within 30 days of delivery. Please include photos of the product and packaging so we can evaluate the issue and promptly send a replacement or issue a refund.

30-DAY MONEY-BACK GUARANTEE

We stand behind every Regenex product with a 30-Day Money-Back Guarantee. If you’re not satisfied for any reason, contact us at support@shopregenexco.com within 30 days of delivery for a full refund of your purchase — even if the product is opened. We’ll process your refund within 5–7 business days of approval.

The guarantee applies to all products purchased on the Site.

HOW TO START A RETURN

Contact us first at support@shopregenexco.com before sending anything back. We’ll confirm your return and tell you exactly what to send. Items returned without prior contact may be impossible to identify, which can delay or prevent your refund.
Ship your return with tracking to the return address below and email us the tracking number. You are responsible for return shipping costs unless we tell you otherwise (for example, for a verified damaged or incorrect order). If no tracking is provided and the package never arrives, we are unable to issue a refund.
Receive your refund within 5–7 business days of approval, issued to your original payment method.

Return address:
Regenex / E&G Sales LLC
1215 Executive Drive West
Richardson, TX 75081
United States

Returned items should include all items from your order in their original packaging where possible. Opened and used products are accepted within the 30-day window under our Money-Back Guarantee. We will not provide refunds for products returned to us more than 30 days after delivery (except where EU cooling-off or other applicable law requires otherwise).

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Contact us at support@shopregenexco.com to start your request, and return the item(s) to the address above. You’ll also need your receipt or proof of purchase.

Where EU law allows, goods unsealed after delivery that are not suitable for return for health or hygiene reasons may be excluded from the cooling-off right. Our 30-Day Money-Back Guarantee for Site purchases may still provide a refund path beyond that statutory baseline — contact support if you are unsure which option applies to your order.

EXCEPTIONS / NON-RETURNABLE ITEMS

We cannot accept returns on gift cards. Custom or personalized products (if ever offered) are non-returnable unless defective or not as described. If you have questions about a specific item, contact support@shopregenexco.com.

Our dietary supplements and gummies are covered by the 30-Day Money-Back Guarantee described above and are not treated as non-returnable "personal care" exclusions for purposes of that guarantee.

EXCHANGES

The fastest way to get a different product is usually to request a return/refund under this policy and place a new order for the item you want. If we sent the wrong item or a defective item, contact us and we will arrange a replacement or refund.

REFUNDS

We will notify you once we’ve received and inspected your return (when a physical return is required), and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 5–7 business days of approval. Please remember it can take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we’ve approved your refund and you still do not see it, please contact us at support@shopregenexco.com.

UNDELIVERED OR RETURNED-TO-SENDER PACKAGES

If a package is returned to us due to an incorrect or incomplete address provided at checkout, we can issue a refund for the product, minus shipping costs, once the product arrives back in original condition — or reship the order after collecting an additional shipping fee.

If a shipment is returned to us as Undelivered through no fault of the address provided, you may choose a replacement or a full refund.

This section does not apply to Refused Packages (see below). We cannot accept replacement or refund requests for orders more than 30 days past delivery.

REFUSED PACKAGES

If you refuse a package, the carrier’s return shipping fee will be deducted from your refund; we will not know the exact amount until the shipping agent charges us. Refused packages can also be lost in the return process — if a refused package never returns to our warehouse, we are unable to issue a refund.

For this reason, we recommend accepting the package and contacting us at support@shopregenexco.com to process a proper return instead of refusing delivery.

MODIFYING ORDERS

If you’d like to modify or cancel an order after placing it, email us immediately at support@shopregenexco.com. If a packing slip has not yet been created, we can modify or cancel the order. Once a packing slip has been created, we are unable to edit the original order — but the 30-Day Money-Back Guarantee still applies after delivery.

DUPLICATE ORDERS

Please review your cart before checkout to avoid duplicate orders. If a duplicate order is placed, contact us immediately — if it has not yet been fulfilled, we will cancel and refund it. Once fulfilled, the standard return process above applies.

SUBSCRIPTION CANCELLATION

You can skip a delivery, pause, or cancel your subscription at any time — no fees, no questions asked. Manage your subscription in your customer account, or contact customer support at support@shopregenexco.com or +1 469-807-0246.

Once a subscription is canceled, you will not be charged any further fees or receive additional shipments, provided the request is made before your next scheduled billing date.

SAME-DAY CANCELLATIONS

If you request cancellation of your subscription on the same day as your initial order, we reserve the right to cancel both the subscription and any associated unfulfilled order, with a full refund of any unfulfilled items.

ANNUAL OR BULK PLAN CANCELLATION

Annual and bulk discount plans are covered by the same 30-Day Money-Back Guarantee as all other purchases: contact us within 30 days of delivery for a refund. After the 30-day window, sales of annual and bulk plans are final. We encourage all customers to review their purchase carefully before checkout.

FREE GIFTS WITH SUBSCRIPTION (For Qualifying Orders)

If a free gift is missing from your qualifying order, contact us and we will include it with your next subscription shipment when possible. Free gifts are included exclusively with qualifying subscription orders and are not shipped separately unless we state otherwise.

By using our services, you agree to these terms. If you have any questions, contact us at support@shopregenexco.com.

In the event of any conflict between this policy and the Terms of Service, this Refund Policy governs.

Contact

Regenex / E&G Sales LLC
support@shopregenexco.com
1215 Executive Drive West, Richardson, TX 75081, United States
Phone: +1 469-807-0246