Shipping Policy

We currently ship across the United States and to select international destinations offered at checkout, and we continue to expand our reach where logistics allow.

Where Your Order Ships From

All Regenex orders ship from our overseas warehouse. We do not operate a U.S. warehouse for these products. Fulfillment and dispatch are handled by our international fulfillment partners.

Every order includes tracking when provided by the carrier, regardless of destination.

Delivery Time

Delivery Time = Handling Time + Transit Time. Business days are Monday to Friday (excluding major holidays).

  • Estimated total delivery: 7–15 business days from the order date for most destinations offered at checkout
  • Handling / processing typically begins within 1–3 business days after your order is placed and payment is confirmed
  • Transit time varies by destination, carrier routing, and customs clearance (where applicable)

Delivery estimates are not guaranteed. Weather, carrier delays, customs, and remote addresses can extend delivery beyond the typical window.

Order Cut-Off Time

  • Orders placed before 3:00 PM Eastern Time (New York) on a business day are typically queued for processing the same day when possible. Orders placed after the cut-off begin processing the next business day.

Couriers Used

Orders are fulfilled and delivered by international shipping partners (which may include USPS, UPS, FedEx, DHL, or equivalent local carriers for the last mile). Your tracking link will show the carrier handling your delivery. All orders include tracking when the carrier provides it.

Shipping Rates

For destinations offered at checkout in the United States, United Kingdom, Australia, and Canada, typical one-time order shipping rates are:

  • Priority: $4.95
  • Express Tracked + Insurance: $6.97
  • Subscription orders: Free shipping when offered at checkout

Exact options and totals are always confirmed at checkout and may vary by cart weight, destination, or promotions.

Any applicable customs duties or import taxes on international orders (outside the United States, where offered) are the responsibility of the customer and are not collected by us unless stated otherwise at checkout.

Tracking

You will receive your tracking link by email as soon as your order is dispatched when tracking is available. Please allow 1–3 business days for tracking to show its first scan after dispatch. Overseas shipments may take several days before the first scan appears in the tracking system.

Lost, Missing, or Delayed Packages

If tracking shows no movement for an extended period or your package appears lost, contact us at support@shopregenexco.com. We will open an investigation with the carrier and, if the package is confirmed lost in transit, we will reship your order or issue a refund in line with our Refund Policy. Please provide accurate shipping information at checkout — we are unable to take responsibility for packages delivered to an incorrectly entered address.

Questions About Your Order

If you have any questions about shipping or your delivery, our customer support team is here to help.

  • Phone: +1 469-807-0246
  • Email: support@shopregenexco.com
  • Address: 1215 Executive Drive West, Richardson, TX 75081, United States

Contact

Regenex / E&G Sales LLC
support@shopregenexco.com
1215 Executive Drive West, Richardson, TX 75081, United States
Phone: +1 469-807-0246